Frequently Asked Questions
This page offers comprehensive answers to commonly asked questions about our services and office policies. This resource will help you gain a better understanding of our practice and how we can effectively support your mental health needs.
What services does Dr. Chande offer as a psychiatrist?
Evaluation
Dr. Chande conducts a comprehensive psychiatric evaluation, taking into account biological, psychological, and social factors that may influence patients’ current symptoms. She offers a personalized treatment plan which may or may not include medication management.
Treatment Planning
Dr. Chande empowers her patients by actively involving them in treatment planning and providing psychoeducation regarding diagnostic impressions and what to expect from medication. In many cases, patients may not be aware of their diagnosis or prognosis, how long they will need to take medication, or that certain symptoms they are experiencing can be manageable side effects of medication. Additionally, during each session, she offers brief therapy to enhance their well-being.
Does Dr. Chande see patients in person?
Yes! Her office address is: 5150 Stilesboro Rd, Suite 430, Kennesaw, GA 30152. Dr. Chande also has the ability to see people virtually anywhere in Georgia with the use of telepsychiatry.
What is telepsychiatry?
Telepsychiatry is the practice of psychiatry that uses a secure and HIPAA-compliant technology platform. Dr. Chande utilizes CharmHealth as her telehealth platform. Studies consistently demonstrate that telepsychiatry is equally effective as in-person psychiatry in terms of diagnostic reliability, patient satisfaction, and several outcome measures.
How do I prepare for a telepsychiatry appointment?
Device and Privacy
You will need access to a device such as a computer, tablet, or smartphone with camera and microphone capabilities. On the day of your appointment, you will receive a link via email or text. Please join a few minutes before your appointment time and find a quiet and private space with minimal distractions.
Google Meet
If you will be using your smart phone for the telepsychiatry appointment, please make sure to download the free app Google Meet and review Settings to turn on the microphone.
Where does Dr. Chande practice?
Dr. Chande possesses a license to practice medicine in the state of Georgia. Her physical office is 5150 Stilesboro Rd, Suite 430, Kennesaw, GA 30152. Please note Dr. Chande is moving her office to a new location in February 2025. Her new address will be 1690 Stone Village Ln NW, Suite 701, Kennesaw, GA 30152.
Dr. Chande has also obtained a license to provide telehealth services for the state of Florida. Please click on the link for more information. https://flhealthsource.gov/telehealth/
Is Uplift Psychiatry accepting new patients?
Yes! Dr. Chande is accepting new patients and has immediate availability!
What are Uplift Psychiatry’s hours?
Dr. Chande sees patients Monday through Friday from 8 am to 5 pm. Occasionally, she can see patients after hours or weekends for special circumstances.
Does Uplift Psychiatry accept insurance?
Yes! Dr. Chande is in network with Wellstar Health Plan (a health plan for Wellstar employees and their family members), Aetna, and Anthem BCBS. For all other insurance plans, Dr. Chande is an out-of-network provider and thus can only accept private pay.
What if I have an insurance plan that is not accepted by Uplift Psychiatry?
Superbill
Upon your request, Dr. Chande will provide you with a superbill which is an invoice that includes the diagnostic codes and service codes. You would then submit the superbill to your insurance provider who may be able to reimburse you for a portion of the costs of the appointment.
Know your insurance benefits
Please check with your insurance prior to your appointment to ensure that you have coverage for the following often used CPT codes:
Initial Diagnostic Evaluation: 99204, 99205, 90833, 90836, 90838, 90792
Follow up appointments: 99213, 99214, 99215, 90833, 90836
When is payment collected?
50% deposit (credited towards the total appointment fee) is required at the time of booking for all new patient appointments. Follow Up appointments are charged in full at the start of the appointment.
Accepted payments include all major credit/debit and HSA/FSA cards.
What is the cancellation policy?
Late cancellation
Appointments canceled with less than 48 hours notice are late cancellations and are subject to being charged the full evaluation fee.
Grace period
There is a 10 minute grace period for tardies before the appointment will be marked a no-show. The full appointment rate will be charged for no shows.
Attendance Policy
Patients with 3 or more no shows or late cancellations in a 12-month period are subject to discharge from the practice.
Does Uplift Psychiatry treat ADHD?
DIagnosis and Continuity of care
Yes, Dr. Chande conducts new evaluations for ADHD. Additionally, she offers ongoing care based on a thorough review of your most recent medical records from your pediatrician or neuropsychological testing from a psychologist. Please note that the decision to offer treatment and continuity of care is solely at her discretion.
policies regarding ADHD medication management
No refill requests will be authorized outside of scheduled appointments.
Early refills will not be authorized for lost or stolen prescriptions.
What do I do in case of an emergency or urgent crisis?
Emergency
Your safety is the utmost priority. If you require immediate assistance, are feeling unsafe, or are in an emergency or a crisis situation, please immediately call 911, or go to your nearest emergency room.
Urgent Crisis
If you have an urgent, non-life threatening after-hours matter, please call the National Suicide & Crisis Lifeline at 988 which is open 24 hours per day, 365 days a year.
What is the No Surprises Act?
For more information, please review the following link at: https://www.cms.gov/nosurprises
What is the difference between a psychiatrist, a psychologist, and a psychiatric nurse practitioner?
Distinguishing between various mental health specialists can be confusing. Here is a brief summary of the differences in these mental health professionals.
Psychiatrist
A psychiatrist, being a medical doctor (MD or DO), combines a medical and holistic approach to understanding and treating mental health conditions. Dr. Chande considers the interactions between the biological, psychological, and social components (biopsychosocial model) that may contribute to mental health conditions. With her comprehensive medical background, she can consider other medical diagnoses that may mimic a mental health diagnosis. In some cases, she may recommend lab work to rule out these possibilities. Additionally, as a licensed medical doctor, she can prescribe medications to treat mental health disorders.
Psychologist
On the other hand, psychologists hold doctoral degrees in psychology, either a PhD or Psy.D. They specialize in various theories and tailor talk therapy to each individual, also focusing on behavioral interventions. It’s important to note that psychologists in the state of Georgia do not have the authority to prescribe medication.
Frequently, individuals may work with both a psychiatrist and a psychologist as part of their treatment plan. Dr. Chande has been collaborating with psychologists, licensed professional counselors (LPC), and licensed clinical social workers (LCSW) for the past 13 years.
Psychiatric Nurse Practitioners
Psychiatric Nurse Practitioners (PMHNPs) are advanced practice registered nurses (APRNs) with a nursing background who specialize in mental health and are also able to diagnose and prescribe medication. In Georgia, they must work under the supervision of a psychiatrist, who may or may not personally evaluate the patient.
Dr. Chande has provided supervision to APRN for over 13 years.
